Leading with Quality
Quality is a guiding principle for success at Soundcoat; across manufacturing processes, continual improvement planning, business certifications, customer satisfaction, and our dedicated customer service team, quality is the common denominator and is how we have become a trusted supplier for some of the world’s leading companies for more than 60 years.
Soundcoat quality policy
To provide customer satisfaction by supplying acoustical products which meet or exceed specified requirements, to establish and monitor quality objectives, and to promote an environment for continual improvement by involving all employees in quality, cost, and customer service.
Additional quality and compliance-driven competencies
- PPAP - production part approval process
- FAI - first article inspection
- ITAR compliant
- Supplier and third-party internal audits
- Manufacturing and material testing certification of compliance to customer and industry specifications (UL, FMVSS, FAR, ISO, ASTM, ANSI, PSTC, CSA, and others as needed)
- Pre-production tooling inspection and certification
- Continual process improvement programs
- Monitoring and documentation of key areas and processes
Customer service and satisfaction
The dedicated Soundcoat customer service team is ready to assist you from quote to shipment, and every step in between. Over 40 years of combined Soundcoat customer service experience means there’s no challenge, question, or concern we haven’t handled. Our customers appreciate it—rating us 4.7 out of 5 for satisfaction—and we’ll put that experience to work for you, too.
Industry Awards & Recognition
We are honored to be recognized by our customers for quality and excellence.
Boeing Premier Bidder Award
Caterpillar Supplier Excellence Recognition
Paccar Supplier Quality Award